by VikesFan1 on Tue Apr 07, 2009 8:48 am
I personally rely on the web for merchandise/business reviews. The ability to get reviews from actual consumers is a great tool. Now, when someone says they experienced gross misconduct with a certain business, and they coherently convey the facts, it weighs heavily into my decision making process. But when 5 other people chime in to the contrary, then I'm led to believe it's a isolated incident.
I've never dealt with Streichers but it sounds like this might be a case of weekend part-timer syndrome, as suggested already.
If their service is truly as great as others say, I would think a phone call should suffice. Save yourself the trouble of printing off web pages and just try giving them call. My advice, just say your experience was unacceptable and how they handle it is up to them. Then give the details. Don't be demanding or act as though you expect anything from them, just see where it goes... How they choose to handle it will tell you everything you need to know. I recently had a similar incident with a bad product, from a company with a top reputation. The warranty was expired but I never used it (BECAUSE it was sub-par - I just didn't get around to calling right away). Anyway, I used this approach and the results were great. I told the customer service person that my faith was restored in their company. And when I received my new product, I called her again to thank them.
Let us know what happens. I'll be interested to hear how this ends.
*EDIT* Remember, you can always change your approach...(NWS)
*EDIT AGAIN* Opening scene from pulp fiction probably not appropriate for gun web site.
Last edited by
VikesFan1 on Tue Apr 07, 2009 1:01 pm, edited 2 times in total.
Sent from my NES using up, up, down, down, left, right, left, right, B, A!
RIP Pete aka 1911fan
