samginko wrote:...He does not own a volume store, so low balling on your part is not appreciated...
I wasn't trying to dicker, I was trying to determine availability.
He knocked $100 off the price without me asking before he even handed me the rifle.
OldmanFCSA wrote:...He is loud, he is gruff, he is caring to customers who treat him the same...
...Hopefully the guy you saw was this guy and not Al...
I know who Al is.
I'm also a sole proprietor for over 30 years so I understand the irreplaceability of connecting with customers.
When he was cussin' me out in front of his other customer/buddy in the store all I could think was,
"If I did this to one of the customers in my circle of clients, I'd be out of business tomorrow."
I've been in Al's probably three-four times a year over the last fourteen years and say "Hi, Al" to him at the gun shows so he oughta at least recognize my ugly mug as "a friendly."
You shouldn't have to be a therapist or substance abuse counselor in order to be treated civilly by a shop owner.
Whenever I walk into a small-shop gun store like Al's or Frontiersman I try to catch the eye of the counter guy and say "Hey, Al" or "Hiya Marv" or "Just checkin' in to see what new iron has come in since my last visit," to establish a connection with the staff and to let them know I'm one of the good guys.
That being said, I wasn't able to get my usual "Hi, Al" in because he was busy BS'n with another guy when I walked in.
Even so...
It doesn't take long before a good salesman like a Marv or a Irv or a Milan will recognize me and what I'm typically looking for. They've even held a gun for me for a day or two while I've done some research. The guys at Frontiersman and Gunstop even held a special run CZ pistol and a high end Beretta over/under on my word so that friends of mine who were dying to find these firearms could come in from out of town to buy them.
That's called good customer service through relationship building.
There's some sales guys I want to buy a gun from. Al doesn't inspire that kind of simple connection.