by cigartim on Fri Mar 23, 2012 5:03 pm
I am surprised at how many favorable comments have been posted. Frontiersman has given me the worst service of any firearms seller I have ever dealt with. I went in there in my early twenties with a grand in my pocket looking for a particular gun. I arrived at the same time as another person. There were two people working, one of which offered to help the other customer. The second employee kind of glared at me and didn't offer to help me. Even after the first customer had finished, both employees just sat there and didn't help me. I know I could have asked for help, but I was offended for getting the cold shoulder from them. I considered telling them off and letting them know that they lost a sale, but I just left instead. I drove to Bill's and got the gun I wanted.
I didn't go back for 5-6 years. In that time I've probably spent about 20k on guns. Because they assumed I was just a young tire kicker, Frontiersman has gotten none of that business. I went back for the first time a few months ago, hoping they had reformed. They had not. Once again, I had to struggle to get service. When they did help me the employee was very condescending. I asked if they did form 4 transfers and the response was, "Well, we do class 3 weapons transfers. But you're gonna have to pay us up front" WTF??? Why are you talking down to a customer. Why the need to correct me. A form 4 is used to transfer "class 3 weapons". It was like the guy wanted me to feel stupid. I won't be going back there any time soon.
I get that they likely deal with lots of tire kickers, but that should be expected in any retail business. I don't get the buy something or get out attitude when I shop for clothes, electronics, or anything else. Besides, what's wrong with just being nice to people regardless of whether or not they are going to buy something. I try not to be rude to anyone. Only a**holes are mean to people unless they think they are going to get money from them. I don't like to support, or even be around, a**holes.
Rant complete.