Brownell's

[XDM45]

I think I made it clear that I understand the shortages, that they are swamped, I get all that and don't hold them accountable to that, but I DO hold them accountable to:

1) Having a jacked up computer system which caused for shipping issues, including my stuff probably not being shipped when it should have been,

2) NOT having proactive communication policies, but instead waiting for each customer to write them. I shouldn't have to ask for an update, they should tell me. If I bring up an issue or concern, they should address it. I've always been proactive with customers on any issues I'm working on for them, keeping them updated, etc. It's called customer service skills, and they lack them.

Neither of those two things were addressed and just the standard line was given. I KNOW they are swamped, I KNOW they are back-ordered, they communicated, but they didn't communicate anything of value that I didn't already know, in short, they didn't do anything. They replied to an email, told me something I already know, and that's it. No update, no addressing any other concerns, nothing.

I ordered the stuff back in early January 2013.

....and like Evad, I'm still waiting on Cabella's too, BUT they didn't have a jacked up computer system and are better are communicating than Brownell's seems to be.

[XDM45]

Unrelated side note, Burnsville Pistol Range is out of ammo it seems. None for sale according to their site. Damn man........

[bpacman]

The 300 orders that were pulled to the head of the line due to their logic model were for the TM lowers that they had for pre-order, not magazines. 300 lucky people got their orders early.

Basically your in a que along with everyone else for the items you ordered and your credit card has not been charged a dime yet. Every minute they have to spend reading your complaint emails is another minute they could be shipping product to people.

Your choice, let it ride or cancel. People are having better luck ordering their magazines from the manufacture.

Bp

[Thunder71]

I have an early January order with Cabela's as well, but I was aware at the time that it was backorder. At least Cabela's sent me an email that the shipment they expected hadn't arrived yet and gave me an out if I wanted.

Since I don't 'need' what I ordered until April, I'm holding out... I don't expect to find Ruger 10/22 magazines anywhere else any sooner, so...

Does suck for those who got the shaft by Brownell's system though, I can understand the frustration there.

[Erud]

XDM,
Refer to my last post and just pretend that it was from Brownell's, they probably won't mind.

If it makes you feel any better, I ordered 5000 rounds of .22 ammo last night from a different vendor, and it was in-stock at pre-panic pricing!

[Thunder71]

In the meantime, even Hitler is upset.

[Evad]

....and like Evad, I'm still waiting on Cabella's too, BUT they didn't have a jacked up computer system and are better are communicating than Brownell's seems to be.

I got my order, they just waited till AFTER it shipped to let me know the part of the order I wanted most wasn't coming.

The 300 orders that were pulled to the head of the line due to their logic model were for the TM lowers that they had for pre-order, not magazines. 300 lucky people got their orders early.

There was reports of people getting pmags that ordered well after some others. It wasn't just lowers.

[XDM45]

In the meantime, even Hitler is upset.

Ah yes, HE understands my frustration.

[LarryFlew]

Would you add a crapload of people necessary to be doing all that is necessary to keep up with all of the phones, emails etc beyond what they are already having to do?

[grousemaster]

I have an early January order with Cabela's as well, but I was aware at the time that it was backorder. At least Cabela's sent me an email that the shipment they expected hadn't arrived yet and gave me an out if I wanted.

Since I don't 'need' what I ordered until April, I'm holding out... I don't expect to find Ruger 10/22 magazines anywhere else any sooner, so...

Does suck for those who got the shaft by Brownell's system though, I can understand the frustration there.

You would be mistaken, I just ordered 10/22 mags from CDNN today. Most of these suppliers are too busy to be updating their websites daily, so I call. Call CDNN, and if you can stand the hold times you can get BC 25 rounders for $24.99

[Thunder71]

Thanks for the tip! (Now please delete what you just wrote until I can get through.)

[XDM45]

Would you add a crapload of people necessary to be doing all that is necessary to keep up with all of the phones, emails etc beyond what they are already having to do?

I guess it would depend which would cost more time, money and resources.

Is it better to wait for people to ask and then reply or is it better to be proactive?
How many customers contact them to inquire about their order?
How many call to complain?
Is there a webpage we could setup that the customer could check the status of the order themselves?

I think there's a lot of questions to ask, a lot of info is needed before any real answer can be given due to the larger number of variables and unknowns involved. I certainly don't have the numbers and inside info for Brownell's so what exactly would I do? Without that info, I can't really say because what I'd do because I can see pros and cons of the ideas I have, and just need more info. Without it, I really can't say for sure what I'd do. I know that's not really an answer, but I don't want to say I'd do XYZ when that may not work based on some unknown criteria.

Certainly they could have responded to my other issues and chose not to, but that's outside the scope of THIS post.

Perhaps, to give some kind of an answer, they could implement a procedure where once an order gets to be a certain age, they email the customer with a personalized update.

Sorry for the non-answer.

[Synergy]

Hey, you can still exercise one of your remaining freedoms we have left which is to choose to not do business with them anymore. You do realize they don't owe you a dam thing at this point don't you?

[FJ540]

I placed an order mid last week which said the Lee .223 factory crimp die was out of stock when I checked out, when they confirmed my order it was in stock - it showed up today along with a bunch of other stuff (all was in stock), except my LNL bushings.

2 weeks ago, I placed an order directly with Hornady over the phone. Still crickets. No shipping notice, nothing. She said it would get out quickly, and I should see it in a few days.

Brownell's has always been top notch in my book.

[XDM45]

Hey, you can still exercise one of your remaining freedoms we have left which is to choose to not do business with them anymore. You do realize they don't owe you a dam thing at this point don't you?

Except the 6 mags I ordered