Outstanding Customer Service!

[David]

I recently purchased a Vz. 58 rifle. These are made by D-Technic in Czechoslovakia and imported by CZ and CzechPoint. Mine is a CZ, but the warranty work is all handled through CzechPoint, as they are D-Technic's designated representative here. The first time I fired it, it stove-piped perhaps every three or four rounds, so I contacted CzechPoint and explained the problem. I received an e-mail immediately from Dan Brown, their customer service guy, who said to send it back and let him know what the shipping fees were. He also offered some advice on the best way to send it back. I had a couple of questions for him, so I sent him another e-mail, to which he also responded immediately.

They fixed the rifle very quickly, and no more than a week later I got an e-mail and a phone call (because I didn't respond to the e-mail right away) from Dan, who explained exactly what they did to the rifle and that they were sending it back that day. He also again asked me for the amount I spent on shipping, so that he could enclose a check with the rifle.

I got the rifle back a few days later, and fired it yesterday. It functioned flawlessly, and there is no evidence of the repair (any unsightly machining or anything like that). The check was included in the box as well, and the amount was rounded-up by a dollar or so (woo!). Dan enclosed a note and an extra magazine, saying it was for the inconvenience.

I don't think I've ever gotten this level of customer service from a firearms company before. Their website discusses customer service and their philosophy quite a bit, and it looks like for once it's not just rhetoric.

Well-done, CzechPoint, and a big thank you to Dan Brown in particular!

[Stradawhovious]

Not often you see that in today's market. Thanks for sharing!

[Squib Joe]

We recently became a CzechPoint dealer, mostly based on the great service and quality products. Dan is a pleasure to work with.

They've started importing the VZ-61 Skorpion pistols again, as well as the VZ-58s in three versions. Nice guns.

[David]

Since you mentioned it, I'll add that the Vz. 58 is easily my favorite AK style rifle now, even though it has a totally different action. And that Vz. 61 is amazingly accurate and ultra reliable. Very happy with both of those purchases!

[Ffejtech]

We recently became a CzechPoint dealer, mostly based on the great service and quality products. Dan is a pleasure to work with.

They've started importing the VZ-61 Skorpion pistols again, as well as the VZ-58s in three versions. Nice guns.

Who is "we" in this case, what dealer? Thanks!!

[Ffejtech]

Just looked at some of your posts, Bill's??

[David]

Yep. Joe is the sales manager at Bill's in Robbinsdale, and a GREAT guy to work with.

[monschman]

Thanks for the posting David, it is very nice to see that there are people out there who value customer service. It more than anything else is what makes me go back to spend my money even if it is $50 cheaper across the road.
I may have to czech out (geddit) czechpoint myself, that sure is a sharp looking AKopy

[Squib Joe]

Just looked at some of your posts, Bill's??

Sorry.. yep, Bill's. If you're at the Robbinsdale store, just ask for "that ugly guy in the back room".

[Fiery Red XIII]

Just looked at some of your posts, Bill's??

Sorry.. yep, Bill's. If you're at the Robbinsdale store, just ask for "that ugly guy in the back room".

Clay?

Red

[jac714]

Just looked at some of your posts, Bill's??

Sorry.. yep, Bill's. If you're at the Robbinsdale store, just ask for "that ugly guy in the back room".

Clay?

Red

Actually, it could be just about any of them when you get down to it.

[WWJD]

Please post your thankyou letter that you sent for the outstanding customer service. If you can post it here, THEY need to know about it.

It's the intertubes folks, the word travels, both the good and the bad. THE GOOD NEEDS TO BE SCREAMED FROM THE MOUNTAINTOPS FROM A VENDORS POINT OF VEIW, because the negative gets 20 times the play.
my 2 cents

[WWJD]

A dollar one, wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwoooooooooooooooooooooooooooooooooooooooooooooooooooo

[David]

The thank you letter appears above. I sent them the link to this thread right after I posted it, thinking that seeing it discussed in public would be even more beneficial. Dan replied saying he'd seen it and to say "thanks," and to say that if I needed anything else to feel free to contact him. A classy guy to be sure. I wish they sold more stuff!