heavygunner wrote:Got a nice suprise from Brownells last Wednesday, 10 pmags I had on order, sure hope there catching up still waiting for my pmags 20 lr
kerns bbo wrote:You are a lucky one. I ordered 10 pmags on Dec 27th and have still not seen them.
xd ED wrote:I ordered mags, and a reloading book that was a daily deal on 22 Dec; have yet to hear anything, just sent an email myself.
As you may already know, we have recently experienced a truly unprecedented increased volume of orders, with a corresponding increase in volume of phone calls and e-mails from customers. This may cause a delay in the normal response time from our customer service team, and it may take up to 3 business days for a staff member to respond to your message. You will receive a response within that time period.
If you’ve already sent us an e-mail, please be patient and know that sending multiple messages may cause further delay in receiving a response.
If you have products backordered with us, please be assured that orders will be filled in the order they are received. Brownells will not cancel a backorder unless you specifically request that we do so.
Our customers are our #1 Priority and we are taking steps to increase our staff and capacity, so rest assured that we are doing everything we can to resolve this situation as soon as possible.
Best,
Frank & Pete Brownell
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