MNGunTalk.com

Does anyone know what is going on at Coonan? I was thinking I was going to look at getting one until I went to there website and looked at the Facebook page... looks like lots of people out of a lot of cash. Being a local business has anyone heard what is going on?

No replies?

Curious myself, checked out their site after seeing this. Don't do Facebook. Their site says they are bringing the company back but can not say what happened.

I've no inside information. Their website says to stand by as we "restructure the company". When I hear words to that effect I think bankruptcy.

Interesting, I've heard/seen/read nothing.

Does not look good for anybody that has paid for an order or sent one in for repair, looks like it has been going on since late 2017.

https://www.bbb.org/us/mn/circle-pines/profile/gun-dealers/coonan-inc-0704-1000018980/complaints

Complaint Type: Problems with Product/Service

Status: Unanswered

11/07/2018

I sent my firearm to Coonan on 9/5/18 for a repair. On 9/26/18, I was notified by telephone that my firearm would be shipped no later than the following Monday. I still have not received it. I've made numerous telephone calls, emails, and a fax with no response from anyone. The sheriff in Blaine went to the business several weeks ago to see if they were closed. This was at my request. He was told they were restructuring and it wouldn't be long before I received my firearm. I tried calling the business this morning. It is now a voice mail that requires a password to leave a message. I don't have a password and have never needed one before. It seems like poor business practice to not leave a message on their telephone line or their email which causes a great deal of frustration. This firearm cost $2,000.00 and I want to know when I'm going to get it back.

brad3579 wrote:Does not look good for anybody that has paid for an order or sent one in for repair, looks like it has been going on since late 2017.

https://www.bbb.org/us/mn/circle-pines/profile/gun-dealers/coonan-inc-0704-1000018980/complaints

Complaint Type: Problems with Product/Service

Status: Unanswered

11/07/2018

I sent my firearm to Coonan on 9/5/18 for a repair. On 9/26/18, I was notified by telephone that my firearm would be shipped no later than the following Monday. I still have not received it. I've made numerous telephone calls, emails, and a fax with no response from anyone. The sheriff in Blaine went to the business several weeks ago to see if they were closed. This was at my request. He was told they were restructuring and it wouldn't be long before I received my firearm. I tried calling the business this morning. It is now a voice mail that requires a password to leave a message. I don't have a password and have never needed one before. It seems like poor business practice to not leave a message on their telephone line or their email which causes a great deal of frustration. This firearm cost $2,000.00 and I want to know when I'm going to get it back.

I’m not sure if this is your complaint, but for 2 grand AND being local (which I define as being within 500 miles when $2k is at stake), I’d be the one knocking on their door.

brad3579 wrote:Does not look good for anybody that has paid for an order or sent one in for repair, looks like it has been going on since late 2017.

https://www.bbb.org/us/mn/circle-pines/profile/gun-dealers/coonan-inc-0704-1000018980/complaints

Complaint Type: Problems with Product/Service

Status: Unanswered

11/07/2018

I sent my firearm to Coonan on 9/5/18 for a repair. On 9/26/18, I was notified by telephone that my firearm would be shipped no later than the following Monday. I still have not received it. I've made numerous telephone calls, emails, and a fax with no response from anyone. The sheriff in Blaine went to the business several weeks ago to see if they were closed. This was at my request. He was told they were restructuring and it wouldn't be long before I received my firearm. I tried calling the business this morning. It is now a voice mail that requires a password to leave a message. I don't have a password and have never needed one before. It seems like poor business practice to not leave a message on their telephone line or their email which causes a great deal of frustration. This firearm cost $2,000.00 and I want to know when I'm going to get it back.

Think they'll update if they had a resolution?

I remember hearing a year ago about expansion. Would be nice if that is the cause of poor customer service...

Bond Arms is acquiring them. just kidding

Whatever is going on they sure are doing a good job of keeping it quiet. They used to test fire their guns at Metro since it was so close. Not sure if they still do. So it's plausible Rick might have some kind of insight if someone were inclined to ask him.

Sorry to hear this. I got my Coonan about 6 years ago after waiting over a year, but with no upfront $. Too bad they are so mysterious about the circumstances; that doesn't bode well I fear. It's a nice pistol, well made and fun to shoot.

If I wasn’t on this forum I’d have likely never heard of them. Seems they could spend a bit more on marketing.

Randygmn wrote:

brad3579 wrote:Does not look good for anybody that has paid for an order or sent one in for repair, looks like it has been going on since late 2017.

https://www.bbb.org/us/mn/circle-pines/profile/gun-dealers/coonan-inc-0704-1000018980/complaints

Complaint Type: Problems with Product/Service

Status: Unanswered

11/07/2018

I sent my firearm to Coonan on 9/5/18 for a repair. On 9/26/18, I was notified by telephone that my firearm would be shipped no later than the following Monday. I still have not received it. I've made numerous telephone calls, emails, and a fax with no response from anyone. The sheriff in Blaine went to the business several weeks ago to see if they were closed. This was at my request. He was told they were restructuring and it wouldn't be long before I received my firearm. I tried calling the business this morning. It is now a voice mail that requires a password to leave a message. I don't have a password and have never needed one before. It seems like poor business practice to not leave a message on their telephone line or their email which causes a great deal of frustration. This firearm cost $2,000.00 and I want to know when I'm going to get it back.

I’m not sure if this is your complaint, but for 2 grand AND being local (which I define as being within 500 miles when $2k is at stake), I’d be the one knocking on their door.

Not mine, just one of the many listed by BBB.

Had similar problem years ago buying a special order gun safe. I did go to the store and was informed by the LEO that they called that I could not remain on their property. I then informed the owner (and asked the LEO if it was legal) that I would hire temp workers with signs saying "ask why they are on credit hold with some venders" to stand on the side the street in front of both of their locations for the whole labor day weekend . When he figured out that I serious he quickly refunded my money.

Ghost wrote:

brad3579 wrote:Does not look good for anybody that has paid for an order or sent one in for repair, looks like it has been going on since late 2017.

https://www.bbb.org/us/mn/circle-pines/profile/gun-dealers/coonan-inc-0704-1000018980/complaints

Complaint Type: Problems with Product/Service

Status: Unanswered

11/07/2018

I sent my firearm to Coonan on 9/5/18 for a repair. On 9/26/18, I was notified by telephone that my firearm would be shipped no later than the following Monday. I still have not received it. I've made numerous telephone calls, emails, and a fax with no response from anyone. The sheriff in Blaine went to the business several weeks ago to see if they were closed. This was at my request. He was told they were restructuring and it wouldn't be long before I received my firearm. I tried calling the business this morning. It is now a voice mail that requires a password to leave a message. I don't have a password and have never needed one before. It seems like poor business practice to not leave a message on their telephone line or their email which causes a great deal of frustration. This firearm cost $2,000.00 and I want to know when I'm going to get it back.

Think they'll update if they had a resolution?

I saw that it showed some as resolved so I might think that the company involved would probably send something to the BBB letting them know.

Ghost wrote:If I wasn’t on this forum I’d have likely never heard of them. Seems they could spend a bit more on marketing.

They are a boutique manufacturer just like most custom 1911 shops that you have never heard of. Why spend money on marketing if demand is already exceeding your capacity?

Interestingly found this, looks like they were trying to raise $2 million late 2017 to pay off debt. At least I think that's what this says.
https://www.sec.gov/Archives/edgar/data ... ry_doc.xml

If that's right then that doesn't sound good for a company that small.

grimbeaver wrote:

Ghost wrote:If I wasn’t on this forum I’d have likely never heard of them. Seems they could spend a bit more on marketing.

They are a boutique manufacturer just like most custom 1911 shops that you have never heard of. Why spend money on marketing if demand is already exceeding your capacity?

Interestingly found this, looks like they were trying to raise $2 million late 2017 to pay off debt. At least I think that's what this says.
https://www.sec.gov/Archives/edgar/data ... ry_doc.xml

If that's right then that doesn't sound good for a company that small.

Was demand exceeding capacity? Lack of growth is a business killer as costs inevitably go up.