I had my Ruger LC9 break a firing pin 2 weeks ago. I was shooting at the cabin and the first round went bang and the second went click. After taking the gun down, I ruled out everything but the firing pin as being the cause of the malfunction. I took it to Bills Robinsdale and they confirmed my suspension about the firing pin. They said that I'd need to send it back to Ruger, which I was reluctant to do because it is my primary carry gun, and didn't want to be with out it for a long period of time.
I called Ruger Firearms last Monday and they were very helpful and had a shipping label in my email inbox in about 5 minutes. I sent out the gun Monday and received a call from them unexpectedly on Thursday of last week saying that my LC9 arrived safe and sound and it was with a technician being fixed. I received an email this Tuesday saying that it was being shipped back to me and I could expect it on Thursday. It arrived home safe and sound. Most impressive to me though was the fact that on the packing slip, was written: "fired 42 rounds of Black Hills ammunition through pistol with customer magazine with zero malfunctions". I expected them to fire a magazine to ensure that the pistol functioned, but they went above and beyond what I expected.
The bottom line is that Ruger is a top notch company that truly takes care of their customers. I received friendly service along the way and the gun was back in my hands in far less than the 10 business days that they told me initially. If you buy a Ruger, rest assured that if something goes wrong with one of their firearms, they will take care of you. I am truly impressed by the top notch customer service that I received and that my pistol had multiple magazines of ammunition tested through it to ensure successful firing.
Just another satisfied Ruger customer.
Timmer2183