by Ironbear on Thu Jan 26, 2017 11:34 am
My sister works in the "returns" warehouse for a high end clothing store. She doesn't have to deal with the warranty side, but still... some of the stories about what people try to return. There are definitely folks out there who will order something, wear it for an evening out, then try to return it. She has had stuff that didn't match what the receipt said, and had the stickers, tags, etc. moved over. Not too long ago, I read a news story about a lady busted for buying expensive purses online and returning them in person at the store. Turns out she would buy the purse, as well as a high-quality knockoff, return the knockoff and sell the real one online.
I would hate to work the warranty side of some major retail outlet.
As far as returns, I would also thumbs up REI. I had a headlamp once that failed before the 1st set of batteries did. They replaced it, and the second one failed too the exact same way. The 2nd headlamp got tossed into a box, for several years until I happened to run across the receipt! On a whim, I took it in and they gave me store credit even after about 5 years!
"Justice and power must be brought together, so that whatever is just may be powerful, and whatever is powerful may be just.” ~Blaise Pascal~