so the "prodcut" on review here is the gun counter at Cabela's Rodgers. i wanted to share my experience with everyone to see if anyone else has had the same or been treated well at the other end of the spectrum. With Sportsman's Warehouse gone it leaves only two "big box" gun counters in the area.
On a thursday afternoon at about 1pm i was browising the case and I found a handgun that i wanted to purchase. the gentlemen who completed my paperwork and called in the sale was very helpful and completed these tasks quickly. however, when my firearm was placed on the counter to be rung up, other customers were put ahead of me and i was seemingly ignored for about 20 minutes. only one register was in use. While i was waiting, twice, a sales rep approached me and asked if i required help. i said that i was waiting to purchase a firearm, at which point they promptly left me and went to service other customers at the display counter.
at this point, i decided to just stand directly in front of the cash register and see how long they could ignore soemone standing there. the answer was a full 40 minutes. at this point, an employee told another to come over and see what i was waiting for. He asked me what i was waiting for and i said something to the effect that i had been waiting for an f'ing half an hour to complete my sale. the employee instantly opened a register and within 5 minutes i was out the door with my purchase.
when i visit other gun shops in the area, i am able to complete a transaction from selection to paperwork to purchase and be out the door in no more than 20-30 minutes and they have half (or even less) the staff of a Cabelas. No explanation was given why i had to stand around waiting to be rung up for 40 minutes; nor did anyone even say sorry for the wait.
it took literally 58 minutes from the time i selected my gun to the time i walked out the door.
being sore at the shabby treatment, i wrote Cabelas Customer Service via e-mail to relay my experience. they sent me an e-mail saying sorry to hear and that they would forward the information to the manager in Rodgers so that my issue could be handled properly. it has been over 4 weeks and i have not heard one word from anyone at Cabelas.
it's one thing to be busy or have a lot going on in a day and i understand the trials of working a service job, but to not even say "sorry for the wait" or respond to a customer concern is to me just absolutely unacceptable.
I'll be taking 100% of my business elsewhere in the future.