gun_fan111v2 wrote:UnaStamus wrote:Smith & Wesson is having significant quality control and customer service problems. I would avoid their pistols right now. The only thing I would buy from S&W at this point would be their revolvers.
Not to derail the thread, but do you have any data to support this statement? I own an E-Series and Commander PC pistols that are both accurate and 100% reliable and have not really heard many complaints about their 1911 line... If anything, you do hear people complaining about their revolvers not being what they used to be all the time...

Yes. Numerous agencies in the US are dropping S&W due to poor customer support. This includes several large LE agencies in MN. The current rate of mechanical failure/malfunction for the M&P pistol is about 50%, and I have witnessed this on the range with new recruits in the academy. This applies to all new pistols over the past 2-3 years. Broken barrel, factory night sights falling off under recoil within a couple hundred rounds of installation due to the sights or sight dovetail channels being out of spec, trigger springs and other trigger components breaking, etc. The agencies involved have documentation of this.
When claims are submitted to S&W, they take a long time to fix the problem. 9 weeks to replace a barrel for an LE duty pistol, for example. Then you have the front sight issue where they refuse to send replacement sights to the armorers and instead want the guns sent in to the Massachusetts for installation. This is not industry standard, as Glock and Sig will both send out parts to armorers without questions asked. Being a LE Glock armorer and dealing with Glock at my former agency, I have extensive experience with Glock. Having had a S&W M&P with problems, and experiencing the travesty that is S&W customer service, I know first hand that S&W is a far cry from the top companies in the game.
S&W pistols that are treated for corrosion resistance have poor corrosion resistance. It was big news in 2013 when S&W won a major contract with Los Angeles County Sheriffs Department. What wasn't advertised was that LASD traded all of their pistols back to S&W within the first year due to numerous guns rusting from humidity in the air. My current M&P will have corrosion on numerous metal components if it gets wet at all. The Glock 22 I carried for 7 years at another agency never once rusted, and that includes after rain storms where it got soaked and I left it in the holster and never wiped it down.
Add to that their problems with production and shipping, and how it takes them upwards of 4 months to fill pistol orders, and that explains why LE agencies across the country are dropping S&W. The biggest LE agency in MN just de-authorized S&W M&P pistols, and the second biggest agency is on the edge of doing it.
This is all just for the M&P. It doesn't include the substantial problems they've had with the Sigma series, and it doesn't cover the problems they've had with the M&P15.
S&W used to care, and they used to bend over backwards for LE guns, but now they don't care. Personally, I think that they are becoming such a conglomerate parent company with all the companies they've been buying, that they're going the route of Remington with a reduction in quality to meet production.