Cabela's Rodgers Customer Service - Grade "F"

[Ken]

I've purchased 3 firearms from Cabelas and all 3 transactions were fairly smooth. However I wish I would have inspected my S&W 686 a little closer, it was on the shelf listed as new but when I got it home under different lighting it was obvious it was not new.

[cmj685]

Recently had another experience with Cabelas customer service. I had ordered a box of 20 new 9mm hollow points, the new
Winchester self-defense loads, from them about 9 months ago (!) since I couldn't find them anywhere else, and after many months I got an email from them saying that it looked like it was going to take a little longer, and did I want to cancel the order. I returned the email saying yes, I wanted to cancel. Never heard anything again for probably four months. Then the other day a giant package shows up at my house--easily big enough for packing four or five encyclopedias in (for those of you old enough to still remember the old paper encyclopedias). I couldn't imagine what it was, especially since it felt empty. I opened it up, and in the package was one tiny box of 20 9mm. They charged me $5.95 for shipping the huge package with nothing but bubble wrap and a tiny box of ammo in.

[Stradawhovious]

I've gone to Cabelas on a hand full of occasions and the service has been less than acceptable on every single trip.

What you have to remember about Cabelas, (or any box store for that matter) is that with very few exceptions there are only two types of people working there. The first is the high school kid who needs a job. This person may or may not be eager to help you, but either way they really don't have enough experience to be of any service. The next are the folks that are hunters/ fishermen/ etc. These folks may or may not be experienced or knowledgeable enough to help, but are really only there for the discount, so the ambition isn't there. I'm sure there are a few people that know their stuff that. Will bend over backwards to help you, but I haven't found any of them at cabelas or goose hill yet.

If you want good service with knowledgeable staff, you really need to go to the mom and pop shops. You might pay a few more pennies on the dollar, but its worth it for the service and expertise you receive at most of them.

[Holland&Holland]

Recently had another experience with Cabelas customer service. I had ordered a box of 20 new 9mm hollow points, the new
Winchester self-defense loads, from them about 9 months ago (!) since I couldn't find them anywhere else, and after many months I got an email from them saying that it looked like it was going to take a little longer, and did I want to cancel the order. I returned the email saying yes, I wanted to cancel. Never heard anything again for probably four months. Then the other day a giant package shows up at my house--easily big enough for packing four or five encyclopedias in (for those of you old enough to still remember the old paper encyclopedias). I couldn't imagine what it was, especially since it felt empty. I opened it up, and in the package was one tiny box of 20 9mm. They charged me $5.95 for shipping the huge package with nothing but bubble wrap and a tiny box of ammo in.

I always have my orders shipped to the store. No shipping cost that way. Some times it is the only way to get some of the new stuff out there. Might take for ever but at least you can get it.

[Bulldawg]

I always have my orders shipped to the store. No shipping cost that way. Some times it is the only way to get some of the new stuff out there. Might take for ever but at least you can get it.

+1

[mnmike59]

I've gone to Cabelas on a hand full of occasions and the service has been less than acceptable on every single trip.

+1 on Rogers,MN

[gearguy10]

Just ordered a rifle from them that they said would take 3 weeks to ship. It took 4. I called at the 3 week mark and ask if they could verify if it was indeed coming or not because when I initially placed my order they said they weren't sure if they could get it. I was hoping no news was good news, and in this case it was, but the kid who answered the phone absolutely refused to ask a manager if the order had been placed or was on its way. He kept saying "They'll call you sir when it comes in." I kept telling him that I'd appreciate it if he'd ask someone with a higher pay grade if the order had been filled in the first place so I know if I'm waiting for a phantom gun or not. He just wanted me off the phone. Also, anytime I call the store and ask for the firearms dept. the girls who answer always huff and puff and say they're going to have to put me on hold and I'll have to wait. They could seriously lay off on the attitude.

[Mo_the_Mouse]

Here ya go. https://cabelas.custhelp.com/cgi-bin/cabelas.cfg/php/enduser/ask.php

Tell them how you feel. I guarantee that they won't get better unless you express your displeasure.

The last few times I have been in I haven't been hunting up firearms but the line at that checkout counter is ridiculous.

[Holland&Holland]

Just ordered a rifle from them that they said would take 3 weeks to ship. It took 4. I called at the 3 week mark and ask if they could verify if it was indeed coming or not because when I initially placed my order they said they weren't sure if they could get it. I was hoping no news was good news, and in this case it was, but the kid who answered the phone absolutely refused to ask a manager if the order had been placed or was on its way. He kept saying "They'll call you sir when it comes in." I kept telling him that I'd appreciate it if he'd ask someone with a higher pay grade if the order had been filled in the first place so I know if I'm waiting for a phantom gun or not. He just wanted me off the phone. Also, anytime I call the store and ask for the firearms dept. the girls who answer always huff and puff and say they're going to have to put me on hold and I'll have to wait. They could seriously lay off on the attitude.

If this is Rogers, leave a message for Kyle in the gun department. He always returns calls and he is the one who handles all special ordering of firearms or transfers between stores. If it is not Rogers I would find out who this person is for that store.

[Carl_Spackler]

I guess i'm not too surprised to hear of the customer service woes from Cabela's. I've never been to Cabela's but my experience with some of the other big box retailers is that you will not get the same level of customer service as you would a small mom & pop sporting goods store. i've had horrible experiences with Gander Mtn & Dick's Sporting Goods. Gander Mtn took the cake for me. I've been there several times and not once did anyone ask me if I needed help, even when there was no one else around. so, I decided right then and there that I would rather give me money to a smaller shop that engages me in conversation and appreciates my business rather than a big box retailer that does a piss poor job of customer service. Cabela's is supposed to have what's called the '10 foot rule' which mean's if you're within 10 ft of a salesperson they have to help you. since I've never been to Cabela's I won't rule out paying them a visit in the future but for now i'm giving my money to the little shops, not the big box retailers

[SIGP240]

Cabela's drops prices on some items on the rack, but the price is not lowered on the register software, bring your calculator. Caveat Emptor, eh?

[Holland&Holland]

Cabela's drops prices on some items on the rack, but the price is not lowered on the register software, bring your calculator. Caveat Emptor, eh?

And the opposite can be true as well so watch for good deals and if it does not ring up to what you thought it would, say something. I have never had them not adjust the price.

[Nickel Pkg]

I have been to Cabela's a few times. I have always been happy with their service (but I never tried to buy a gun there).

my experience with some of the other big box retailers is that you will not get the same level of customer service as you would a small mom & pop sporting goods store.

I find it easier to browse in a big box store

The last few times I have been in I haven't been hunting up firearms but the line at that checkout counter is ridiculous.

Everytime I have ever been there the gun counter is four people deep waiting to be helped. It is useless to even wait to ask a question.

I hear no one goes there anymore because it's too crowded!

[RAGGED]

They now have a number system at the Rogers location, seemed to be working pretty good the last time I was up there.

[gyrfalcon]

I don't mind Cabela's in Rodgers too much when it comes to "customer service"... It's not like I generally require much service, and when I have giving someone a look usually gets them to respond. If I had a complaint it's that the aisles are very small and if you have a few people in the store it's a mess to navigate. The inventory is also completely scattered all over the place.