Bills Gun Shop rentals

[grimbeaver]

The key is communication. You may have an expectation about how things work and perhaps Bill's website/staff didn't hit the mark... BUT THEY DON'T READ MINDS. You totally failed at communicating what you expected ("can you pass my information on to your manager, I'd like to talk to them about this..." or .... "since the gun I'd like to shoot is on your website and I arrived here to test shoot based on that would you mind giving me a free go with this similar model instead?)... instead, you gave them 0 chance to remedy the situation and then came here to take a virtual piss on their reputation just because it was easier than actually manning up and dealing with the problem directly?

Sorry yuppiejr but when it comes to good customer service I don't feel that I should have to ask for it.

Should I have learned my lesson after the first time? Maybe. I guess I'm more of an optimist than some and am usually willing to give someone the benefit of the doubt that the first time was an honest mistake.

[jshuberg]

Have you called Bill's yet and spoke with them about it?

If not, then you're just someone who waits for things to go wrong so you can complain about them in public. You don't want a solution, you just want a reason to bitch.

[shovelheadmike]

The key is communication. You may have an expectation about how things work and perhaps Bill's website/staff didn't hit the mark... BUT THEY DON'T READ MINDS. You totally failed at communicating what you expected ("can you pass my information on to your manager, I'd like to talk to them about this..." or .... "since the gun I'd like to shoot is on your website and I arrived here to test shoot based on that would you mind giving me a free go with this similar model instead?)... instead, you gave them 0 chance to remedy the situation and then came here to take a virtual piss on their reputation just because it was easier than actually manning up and dealing with the problem directly?

Sorry yuppiejr but when it comes to good customer service I don't feel that I should have to ask for it.

Should I have learned my lesson after the first time? Maybe. I guess I'm more of an optimist than some and am usually willing to give someone the benefit of the doubt that the first time was an honest mistake.

No "maybe" about it,you should have called and then you wouldn't be here bashing a range.As I said before,we're lucky to have ranges that rent guns.
I've shot at a lot of the ranges around town,some are better then others. It's kind of like shops around town that sell ammo....some of the "customer service'' is well....better then others,it depends sometimes on who's working.

Mike

[yuppiejr]

Should I have learned my lesson after the first time? Maybe. I guess I'm more of an optimist than some and am usually willing to give someone the benefit of the doubt that the first time was an honest mistake.

I don't think optimism is defined as doing the same thing over and over expecting a different result....